7r7 Privacy Policy

1.1 Data Controller

7r7 operates the online casino and sports betting platform accessible at 7r7.bio. For the purposes of this Privacy Policy, 7r7 acts as the data controller responsible for the personal information collected through the platform. All data processing activities are carried out in accordance with this Policy and applicable data protection standards.

1.2 Scope of This Policy

This Policy applies to all visitors to 7r7.bio, registered account holders, and any individuals whose personal data is processed in connection with the use of 7r7's services — including casino games, sports betting markets, live dealer games, crash games, and any promotional or bonus features offered on the platform.

2.1 Registration Data

When you create a 7r7 account, we collect the personal information you provide directly, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number registered in Bangladesh
• Email address
• Preferred username and password (stored in encrypted form)
• City or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of the following documents to verify your identity and age before processing withdrawals:

• National Identity Card (NID) or passport
• Driving licence or other government-issued photo ID
• Proof of address (utility bill, bank statement dated within 90 days)
• Mobile financial service account confirmation (bKash, Nagad, Rocket, or Upay)

These documents are retained only as long as necessary to fulfil our legal and compliance obligations and are stored with restricted access controls.

2.3 Financial Transaction Data

When you make deposits or withdrawal requests, we record transaction-level data including the payment method used, transaction amount in Bangladeshi Taka (৳), transaction reference numbers, timestamps, and the outcome of each transaction. We do not store full payment credentials — mobile financial service (MFS) account numbers are stored in partial or tokenised form only.

2.4 Gameplay & Activity Data

We automatically record data related to your use of the 7r7 platform, including the games you play, bet amounts, win/loss outcomes, session durations, and your interaction with promotions and bonus offers. This data is used to maintain fair play standards, detect problem gambling patterns, and improve the overall platform experience.

2.5 Technical & Device Data

When you access 7r7, our systems automatically collect technical information about your device and connection. This includes:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within the platform
• Session start and end times
• Cookie identifiers and similar tracking technologies

This technical data is used for security monitoring, fraud prevention, and platform performance analysis. It is not used to build individual marketing profiles.

2.6 Communications Data

If you contact the 7r7 support team — whether by email, live chat, or any other channel — we retain records of that correspondence. This includes the content of messages, timestamps, and the resolution outcome. These records allow us to provide consistent support and are reviewed periodically for quality assurance purposes.

4.1 Third-Party Service Providers

7r7 works with a limited set of trusted third-party service providers who assist in operating the platform. These include payment processors (including mobile financial service gateways supporting bKash, Nagad, and Rocket), game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and platform infrastructure providers. Each provider is bound by a data processing agreement requiring them to handle your data only as instructed by 7r7 and to maintain appropriate security standards.

4.2 Legal & Regulatory Disclosure

7r7 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or government authorities where compelled to do so by applicable law. We will notify you of such disclosures where we are legally permitted to do so. We will not disclose more data than is strictly required to satisfy the relevant legal obligation.

4.3 Business Transfers

In the event that 7r7 undergoes a business merger, acquisition, or asset sale, personal data held by 7r7 may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified of the transfer and the privacy practices of the acquiring entity in advance, to the extent that applicable law permits such notification.

4.4 No Sale of Personal Data

7r7 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Your data is shared only with parties directly involved in operating and improving the 7r7 platform and only to the extent necessary for those purposes.

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 7r7 uses cookies and similar tracking technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and understand how the platform is used.

5.2 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality such as session management, security tokens, and fraud prevention. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate 7r7.bio, which pages are most visited, and where users encounter errors. This helps us improve the platform experience.
• Preference cookies: Store your in-session settings such as your preferred language display or last visited game category, so we can restore your experience on return visits.

5.3 Managing Cookies

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent parts of the 7r7 platform from functioning correctly, including the ability to stay logged in or complete transactions.

6.1 Retention Periods

7r7 retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy legal, financial, and compliance obligations. Specific retention windows applied by 7r7 are as follows:

• Account registration data: retained for the duration of the account and for five (5) years after closure
• KYC identity documents: retained for five (5) years from the date of verification or account closure, whichever is later
• Financial transaction records: retained for six (6) years to satisfy financial record-keeping requirements
• Gameplay logs: retained for three (3) years from the date of each session
• Support correspondence: retained for two (2) years from the date of last interaction

6.2 Deletion After Retention Period

Once the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and business planning purposes.

7.1 Rights You Hold

As a 7r7 account holder, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations described in Section 6.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe your data has been handled in breach of this Policy, you may contact 7r7 support directly to raise a formal complaint.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the 7r7 support team using the email address displayed in the footer of this page. Please include your registered mobile number and a brief description of your request. We aim to acknowledge all privacy requests within five (5) business days and to resolve them within thirty (30) calendar days. Complex requests may take longer, in which case we will notify you of the revised timeline.

8.1 Technical Safeguards

7r7 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular internal security reviews, and session timeout mechanisms to protect inactive accounts.

8.2 Your Responsibility

While 7r7 takes all reasonable steps to safeguard your data, the security of your account also depends on your own actions. You are responsible for keeping your login credentials confidential and for logging out of your account when using shared or public devices. If you suspect your account has been accessed without your authorisation, contact 7r7 support immediately.

8.3 Data Breach Notification

In the event of a personal data breach that poses a material risk to your rights or interests, 7r7 will notify affected account holders promptly and without undue delay. Notification will include the nature of the breach, the categories of data involved, the likely consequences, and the measures being taken to address it.

9.1 21+ Platform

The 7r7 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that an account has been created by a person under 21, we will immediately suspend that account, delete the associated personal data to the extent permitted by our legal obligations, and report the matter to relevant internal compliance teams.

If you are a parent or guardian and believe a minor has registered with 7r7 using your details or their own, please contact our support team immediately so the matter can be investigated and resolved.

10.1 Policy Updates

7r7 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via email or by posting a prominent notice on the platform. The "Last updated" date displayed at the top of this page indicates when the most recent revision was made. Your continued use of 7r7 following notification of changes constitutes acceptance of the revised Policy.

10.2 Contact & Queries

All privacy-related queries, data access requests, and complaints should be directed to the 7r7 support team. Our contact email address is shown in the footer below. Please note it is displayed as plain text only and is not a clickable link. Include your registered mobile number and a clear description of your query in all correspondence to help us respond promptly.